Last Updated: November 8, 2025
Welcome to the “Siyan” application (the “App”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Siyan App and its services.
By using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please stop using the App.
App Name: Siyan
Entity responsible for the App: [Mohammed Alanazi]
Depending on how you use the App, we may collect the following information:
When you create an account or use the App, we may collect:
Full name.
Phone number.
Email address.
Password or login information.
Profile photo, if you choose to add one.
Account verification information.
When you request a service through the App, we may collect:
Requested service type.
Request details, description, and notes.
Service address and location.
Geolocation data, if you allow the App to access it.
Photos or files that you choose to upload.
Order and appointment history.
Ratings, reviews, and conversations with service providers.
We may process the payment information required to complete your orders. Card and payment details are processed through authorized payment service providers.
We do not store full bank card numbers or CVV security codes on our servers unless expressly stated and handled in accordance with applicable legal and security requirements. We may retain transaction-related information such as the amount, payment status, and transaction reference number.
We may collect technical information, including:
Device type and operating system.
App version.
IP address.
Language and time zone.
Device or App identifiers.
Crash and error logs.
Pages and features used.
Login and usage date and time.
We use the information we collect to:
Create and manage your account.
Enable you to request and track services.
Connect you with suitable service providers.
Process payments and issue receipts.
Contact you regarding orders, appointments, and updates.
Send important account and service notifications.
Improve the App and develop new features.
Verify identities and prevent fraud or unauthorized use.
Provide customer support and handle complaints.
Comply with applicable legal and regulatory requirements.
Protect the rights and safety of App users and service providers.
We do not sell or rent your personal information to third parties. We may share limited information when necessary with:
Service providers to fulfill your requests, such as your name, contact details, address, and service information.
Payment service providers to process transactions.
Hosting, database, and technology service providers.
Notification, analytics, and customer support providers.
Government authorities or regulators when legally required.
Professional advisers or relevant parties when necessary to protect our rights or the rights of users.
Our service providers are required to use information only for the specified purposes and to apply appropriate security measures.
The App may request access to your location to identify the service address or show nearby service providers. Your location is accessed only after obtaining the required permission from your device.
You can disable location permission through your device settings; however, some App features may not function properly.
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, or unlawful disclosure, including:
Encryption of data in transit where reasonably available.
Access controls and permission management.
Protection of accounts and application programming interfaces.
System monitoring and security logs.
Restricted access for employees and service providers.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Policy. We may retain certain information for longer periods where required by law or for accounting, fraud prevention, dispute resolution, or the protection of legal rights.
When the information is no longer required, we will delete it, anonymize it, or make it no longer reasonably linked to you, in accordance with our procedures.
You may request deletion of your account and associated data from within the App by going to:
Settings → Account → Delete Account
You may also submit an account and data deletion request through the following link:
https://kalgusoor.com/account-deletion
Alternatively, you may contact us at:
Email: mo7med708@gmail.com
We may request additional information to verify your identity and protect your account from unauthorized deletion requests. After verification, the request will be processed within [7 or 30 days].
Depending on the nature of the information, deletion may include account details, contact information, addresses, orders, uploaded files, reviews, and other personal data associated with your account.
We may retain certain information when required by law or for security, accounting, fraud prevention, or dispute-resolution purposes. Such information will be retained only for the required period.
Subject to applicable laws, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Ask how your information is being used.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the email address provided in this Policy.
The App may contain links to or use services provided by third parties. We are not responsible for the privacy policies or practices of those parties. We encourage you to review their privacy policies before using their services.
The App is not directed at children under the age of [13/18], and we do not knowingly collect children’s personal information without parental consent where such consent is legally required.
If we become aware that we have collected a child’s information without the required authorization, we will take reasonable steps to delete it.
Some information may be processed or stored by service providers located outside the Kingdom of Saudi Arabia. We take appropriate steps to protect personal information when it is transferred or processed and to comply with applicable laws and regulations.
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the App after the changes are posted constitutes acceptance of the updated Policy.
If you have any questions or requests regarding this Policy or your personal information, you may contact us at:
Email: mo7med708@gmail.com
Phone: +966538102227
Entity name: [ٍSiyan]
Account deletion link: https://kalqusoor.com/account-deletion
